Innovation is the key to improving services

Written by Super User. Posted in Newspaper Report

THE STAR 28 November 2015

KUANTAN: Innovation is a key ingredient in the service delivery system and the main driver to develop a first-class public service, said the Government?s Chief Secretary Tan Sri Dr Ali Hamsa.

He said innovation was an unconventional approach to demolish outdated cultures in public service.

?It is only appropriate that civil servants reflect on innovation to come up with new ideas that go beyond the people?s expectations.

?In the context of civil service, innovation can benefit the public,? Dr Ali said in a speech read out by Public Service Department director-general Tan Sri Mohamad Zabidi Zainal at the closing of the Majlis Persada Inovasi Perkhid­matan Awam here.

He said that by stressing on innovation, the public service could increase productivity.

?In the 2016 Ease of Doing Business Report, Malaysia is within the top 20 countries that are business-friendly despite global economic uncertainties.

?This placed us at the 18th spot and above countries like Switzer­land, France, the Netherlands, Japan, China and India. Malaysia is aiming for the top 10 by 2020.

?If we are able to create a new face for public service based on innovation, I am confident we can be more competitive,? he said.